We realize home improvement contracting work can be unnerving for some homeowners, especially if the contractor is unknown to them. Our company has flourished over the years by administrating with reliability, friendliness, courtesy and above all - honesty.
Everyone has heard stories on the news about homeowners being scammed by unreliable tradesmen. Money is given to start the work and after a minimal amount of effort is shown, these salesmen are never seen again. This unfortunately often gives the contracting industry a tainted name.
One of the ways we strive to eliminate this 'contractor skepticism' is to not to take money from our customer until the job is complete (see below).
We also endure having excellent customer satisfaction. A benefit of this is the prevention of any complaints against us with various consumer agencies - such as the BBB and county consumer affairs offices.
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For years a primary reason homeowners delay the refinishing of their hardwood floors is a concern about free-floating dust that settles everywhere in their house, even in rooms that haven't been sanded! Just the stress of thinking about spending days cleaning and dusting their entire home is enough for some to put off - for years - sanding floors that are in desperate need of refinishing. Also, it has been shown that airborne wood dust is a hazard for those with, or without, respiratory health issues. The prevention of such dust should be paramount for every homeowner and their families.
No longer is that a concern with the dustless technology used by Inter-County Floor Sanding! Your home will remain 99% dust-free during and after our mechanics sand your hardwood floor. No more dusting. No more cleaning. No more choking on dust while we work!
Before you receive a quote from any other floor refinisher ask if they use a bagless hosed system dust containment system that extracts all the sanding and screening dust from your home while the sanding equipment is running. If the answer is "NO", beware and move on! You will most likely regret it otherwise. For more information on how our dustless system works see HERE.
We Don't Sub-Contract:We also fully contract all of our work with trained mechanics from our staff. In other words, we NEVER sub-contract out to laborers. Unlike some other flooring companies who may offer disproportionately low prices in comparison to the local industry, we don't set up work with our customers and then hand the work off to someone else. This requires US to be responsible for all the work in your home. From quality to materials, to safety, we are accountable for everything related to the work in your home. The liability and compensation loophole used by sub-contracting to illegitimate mechanics should be avoided by all homeowners hiring a specialty tradesman. Obviously a homeowner should not be legally liable for a worker causing or being injured in their home!
Our Mechanics:We DO NOT UTILIZE UNTRAINED "STREET CORNER" DAY LABORS as mechanics. The rampant use of an unregistered workforce on Long Island is not only illegal, but we believe goes against America's traditions. Granted, while many undocumented workers are simply looking to earn a living, be assured the employees that enter inside YOUR HOME have registered legal home addresses, United States social security cards, and NYS driver licenses on file with us.
ALL OF OUR MECHANICS SPEAK ENGLISH FLUENTLY. To promote efficiency, promote safety and communicate with our customers, Inter-County Flooring has instituted the U.S. Equal Employment Opportunity Commission's Title VII "English Only" rule. Our fluently English speaking workforce provides the "effective performance required for conducting business" with our customers who abide in America.
Our mechanics will be able to assist you with and address any questions regarding your floor installation or refinishing process, choices of stains and polyurethanes, and many other frequently asked questions. The last thing an American English speaking homeowner needs is a 'communication problem' with a mechanic who can't speak their language but has been entrusted to provide them with a service in their home.
We are proud to state that currently ALL of our trained mechanics have been employed by Inter-County for a minimum of 15 years. At Inter-County Floor Sanding we feel that our employee’s morale is maintained at a high standard by providing quality trade positions, a stable work environment, and concern for their overall well being. By taking pride in our workforce, our loyal and trustworthy employees, in turn, provide the care and confidence expected from our customers.
Licensed and Insured:We carry home improvement contracting licenses with both the Nassau and Suffolk Departments of Consumer Affairs. In both of these county offices, we have NO complaints against us.
Do be cautious of "fly-by-night" contractors who fail to carry this mandated legal requirement.
Both Nassau and Suffolk require contractors to have insurance in order to obtain a home improvement license. Without proof of a license, there is no proof of insurance.
What if a worker was injured in your home? You may be sued for medical costs if an illegal business does not carry worker's compensation insurance for their employees. What if unexpected or negligent damage occurred to your property by an illegal business? Good luck trying to collect. You would have an uphill battle if there is no insurance carrier to file a claim with.
A home improvement license is an absolute necessity for a homeowner's peace of mind when they allow workers into their homes.
As required by both of these agencies to obtain licenses within their counties, we carry worker's compensation insurance, and $1,000,000.00+ liability insurance coverage. If you would like a free proof of insurance certificate listing you as an additionally insured under our policy, prior to us starting ANY work, please feel free to ask for one when scheduling an appointment.
Commercial customers and general contractors who require proof of NYS worker's compensation insurance coverage may also receive a free certificate as well from our carrier.
Nassau and Suffolk Departments of Consumer Affairs:Verify our licenses on both counties' consumer affairs website links below,
and see that we have ZERO complaints against us with each office.
Inter-County Floor Maintenance home improvement licenses:
Nassau County License # H1503630000
Suffolk County License # 34236
Our corporation is an Accredited Business Member and holds an A+ rating with the Long Island Better Business Bureau. We pride ourselves in having the BBB's HIGHEST possible business rating, as well as the ZERO number of consumer complaints reported against us. We diligently strive to keep it that way. By occasionally addressing consumer concerns with often simple solutions, we have found our customers to be extremely satisfied. Where other contractors may simply 'walk-away', our policy is to address all concerns no matter how small they may appear. This work ethic in turn allows us to maintain our A+ rating with the BBB.
No Down Payment?:On the vast majority of our sanding and refinishing jobs quoted for less than $2000.00, we simply DO NOT ask for ANY MONEY upfront. Upon completion of a signed contract with our homeowners, we will do ALL of the work - all labor, all sanding, all staining, and all polyurethaning - all from start to finish, and THEN ask for the payment for our services.* You will be given the chance to see our professionalism and expertise first hand BEFORE you pay. AFTER the completion of our contractual obligation with our clients we then request payment in full on the last day of work at your home.
With all the points listed above in mind, we hope that you will become one of our thousands of happily satisfied customers!